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Privacy Policy

TC Creative


Last updated: 2 September 2026


TC Creative (“TC Creative”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit our website, contact us, make an enquiry, book our photography or videography services, or otherwise interact with TC Creative.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
1. About TC Creative
TC Creative provides professional photography and videography services, including the creation, editing and delivery of photographic and video content for individuals, businesses, events, brands and other clients.
For privacy-related enquiries, you can contact us using the contact details provided on our website.
2. What Personal Information We Collect
Depending on how you interact with us, we may collect personal information including:

  • Your name

  • Business or organisation name

  • Email address

  • Telephone number

  • Postal or business address

  • Event or project details

  • Booking and scheduling information

  • Information about your photography or videography requirements

  • Payment and invoicing information

  • Communications and correspondence between you and TC Creative

  • Information you provide through website enquiry forms

  • Information contained in files, photographs, videos or other materials you provide to us

  • Images, video footage and audio recordings captured as part of our services

  • Information you provide when providing feedback, testimonials or reviews

  • Website usage information, including IP address, browser type, device information and pages visited

  • Any other information you voluntarily provide to us

We generally do not collect sensitive personal information unless it is reasonably necessary for providing our services and you have consented to its collection, or where otherwise permitted or required by law.
3. How We Collect Personal Information
We may collect personal information directly from you when you:

  • Submit an enquiry through our website

  • Contact us by email, telephone, social media or other communication channels

  • Request a quote

  • Make a booking

  • Enter into an agreement with us

  • Provide information during a photography or videography project

  • Provide photographs, videos, documents or other materials to us

  • Make a payment

  • Subscribe to our mailing list

  • Submit a testimonial, review or other feedback

  • Interact with our website

We may also collect certain information automatically when you visit our website, including through cookies and similar technologies.
In some circumstances, we may receive personal information from third parties, such as event organisers, businesses or clients who engage us to provide services involving other individuals.
4. How We Use Your Personal Information
We may use your personal information to:

  • Respond to enquiries and requests

  • Provide quotes and proposals

  • Manage bookings and appointments

  • Provide photography and videography services

  • Plan and deliver projects

  • Communicate with you regarding your project

  • Process payments and invoices

  • Deliver photographs, videos and other project materials

  • Edit and produce photographic and video content

  • Maintain business and financial records

  • Improve our services and website

  • Respond to complaints or enquiries

  • Send marketing communications where you have consented to receive them or where otherwise permitted by law

  • Request feedback, reviews or testimonials

  • Protect our business, website, clients and property

  • Comply with our legal and regulatory obligations

  • Exercise or defend our legal rights

  • Perform other purposes that you have consented to or that are reasonably expected in the circumstances

5. Photography, Video and Audio
As part of our services, TC Creative may capture photographs, video footage and/or audio recordings of individuals.
Where we are engaged by a client to photograph or film an event, business, workplace, sporting event or other activity, the client may be responsible for informing attendees or participants that photography or filming will take place and obtaining any necessary permissions or consents.
If you are directly engaging TC Creative for a photography or videography service, we will discuss any relevant usage, consent or publication requirements with you as part of the booking process.
6. Use of Images for Portfolio and Marketing
TC Creative may wish to use selected photographs or video footage created during a project for purposes such as:

  • Our website

  • Portfolio presentations

  • Social media

  • Advertising

  • Promotional materials

  • Business proposals

  • Awards and industry submissions

  • Demonstrating our previous work to prospective clients

Where required, we will obtain the appropriate permission or consent before using identifiable individuals or client-owned material for promotional purposes.
If you do not want your photographs or video footage used for TC Creative's promotional purposes, please contact us and let us know. We will consider and respect reasonable requests regarding future promotional use, subject to contractual obligations and circumstances where material has already been published or distributed.
7. Third-Party Services
We may use third-party providers to help operate our business and website. These providers may process personal information on our behalf.
Examples may include:

  • Website hosting providers

  • Website analytics services

  • Cloud storage and file delivery platforms

  • Online booking systems

  • Customer relationship management systems

  • Email and communication platforms

  • Payment processors

  • Accounting and invoicing software

  • Social media platforms

  • Marketing and advertising platforms

These third parties may have their own privacy policies governing how they handle personal information.
We take reasonable steps to use reputable service providers and to ensure that personal information is handled appropriately.
8. International Disclosure and Storage
Some of our service providers may store or process information outside Australia.
Where personal information is disclosed to an overseas recipient, we will take reasonable steps to ensure that the information is handled in accordance with applicable Australian privacy requirements.
By using our services or website, you acknowledge that information may be processed or stored by third-party service providers located outside Australia.
9. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better experience.
Cookies may collect information such as:

  • Your IP address

  • Browser type

  • Device type

  • Pages visited

  • Approximate location

  • Time spent on the website

  • How you arrived at our website

  • Interactions with website content

We may use analytics and advertising technologies, such as Google Analytics, Meta Pixel or similar services, where applicable.
You can generally control or disable cookies through your browser settings. However, disabling cookies may affect some website functionality.
10. Marketing Communications
If you subscribe to receive marketing communications from TC Creative, we may send you information about our services, promotions, projects, news or other content that may be relevant to you.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.
We will not sell your personal information to third parties for their own direct marketing purposes.
11. Disclosure of Personal Information
We will generally only disclose personal information where reasonably necessary for our business operations or to provide our services.
This may include disclosure to:

  • Contractors and subcontractors assisting with a project

  • Photographers, videographers, editors or other production personnel

  • Website and technology providers

  • Cloud storage and file delivery providers

  • Payment processors

  • Accountants, lawyers and professional advisers

  • Marketing and advertising providers

  • Government agencies or regulatory bodies where required by law

  • Other parties where you have provided consent

We do not sell or rent your personal information.
12. Security of Personal Information
TC Creative takes reasonable steps to protect personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Unauthorised disclosure

  • Modification

  • Destruction

We may use appropriate technical and organisational safeguards, including access controls, passwords, secure systems and reputable third-party service providers.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
13. Retention of Information and Creative Files
We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, comply with legal obligations, resolve disputes and protect our legitimate business interests.
Photographs, video footage, project files and edited materials may be retained after completion of a project for purposes including backup, record keeping, future client requests, portfolio management and business administration.
Unless otherwise agreed in writing, TC Creative does not guarantee permanent storage or archival of client files. Clients are responsible for maintaining their own copies of final delivered files.
14. Accessing Your Personal Information
You may request access to personal information that we hold about you.
We will generally provide access unless an exception applies under applicable privacy laws.
We may need to verify your identity before providing access to personal information.
15. Correcting Your Personal Information
If you believe that personal information we hold about you is inaccurate, incomplete or out of date, you may ask us to correct it.
We will take reasonable steps to correct information where appropriate.
16. Privacy Complaints
If you believe TC Creative has mishandled your personal information or breached applicable privacy laws, please contact us and provide details of your concern.
We will investigate your complaint and endeavour to respond within a reasonable period.
If you are not satisfied with our response, you may have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
You can find further information about privacy complaints through the OAIC website.
17. Children's Privacy
Our services may involve photographing or filming events or activities where children are present.
Where appropriate, we rely on parents, guardians, event organisers or our clients to obtain any necessary consent for children to be photographed or filmed.
TC Creative does not knowingly collect personal information from children through our website for the purpose of independently providing services to them without appropriate consent.
18. Links to Other Websites
Our website may contain links to third-party websites, including social media platforms, suppliers, partners or other websites.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.
The updated Privacy Policy will be published on our website with the revised “Last updated” date.
20. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact TC Creative through the contact details provided on our website.
TC Creative
Email: info@tccreative.com.au
Website: tccreative.com.au
ABN: 99 672 198 604

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